Our website address is: Surfjetboards.com
Thank you for visiting
Your satisfaction is our long-term pursuit and concern. We want you to shop with confidence. That’s why we provide guarantees that ensure you’ll receive your item on time and as described.
Surfjetboards.com products are covered by the following guarantees:
Product Warranty – You will be covered by our product warranty if the product you purchased from Surfjetboards.com has some quality issues within its warranty period. Each product has a specific time frame and we will be glad to provide you with more details if you can not find this information on its page.
Customers should be responsible for entering a correct and complete shipping address. Please do not hesitate to contact us once you realize that your address is not the one you wanted to select. We will not be able to change it after your order has been shipped.
Please do not hesitate to contact us to submit your query.
For canceling an order which has not been shipped, please contact us as soon as possible.
If the expected shipping date of your order has already passed and it has not been
shipped, you can cancel the order and request a refund, which will automatically return to your payment account within the number of days listed.
Orders whose parcels have already been shipped cannot be canceled. If you are not satisfied with your purchase within 3 days after receiving it, you are protected by our guarantee
Surfjetboards.com (“Company”) DOES NOT trade or sell your personal information in any manner, except as specified herein or if you express your consent towards the same.
Personal Information provided by you is used only:
(a) To facilitate your use of the website;
(b) To respond to your concerns, inquiries or address your requests for information about the various services we offer;
(c) To provide you with information about Company’s services/products and send you information, materials and offers from the Company;
(d) To send you important information regarding the website, changes to Company’s Terms of Service and various policies and/or other miscellaneous information;
(e) To send you surveys and marketing communications that the Company believes may be of interest to you;
(f) To personalize your experience on our website;
(g) If you purchase any content or avail of any service from the website, to complete and fulfill Your purchase, for example, to have your payments processed, communicate with you regarding Your purchase and provide you with related customer service;
(i) To administer product downloads;
(j) To conduct internal reviews and data analysis for the Website (e.g., to determine the number of visitors to specific pages within the website);
(k) To improve the services, content and advertising on the website;
(l) To protect the integrity of the website; and
(m) To comply with legal requirements and disclosures provided under the laws.
The security of your personal information is very important to the Company. We have aligned physical, administrative and technical safeguards designed to protect your personal information from unauthorized access. In addition, the Company uses standard security protocols and mechanisms to exchange the transmission of sensitive data such as credit card details. In the event of any breach of your personal information, the Company will notify you of it by email or fax and will restore the integrity of the data system.
The Company uses some third parties to administer a limited set of advertisements on our website and portals. During this process, no personal information is leaked. However, aggregate profile information, such as user community, may be used in the selection of advertising to make sure that it has relevance to the user. On some banner ads, an embedded pixel may be present, and while it does not associate with a cookie or other personal profile information, it may return session connection information that allows advertisers to better determine how many individual users have clicked on the ad banner.
You can always choose not to provide information and in such cases, if the information required is mandatory, you will not be able to avail those services, features or contents.
You can add or update your personal information on a regular basis. When you update information, the Company will keep a copy of the prior version for its records.
The Company may, if you prefer, send direct advertisement mailers to you at the address given by you. You have the option to opt-out of this direct mailer by clicking at the unsubscribed link option attached to e-mail. The Company respects your privacy and if you do not want to receive any kind of communications from Surfjetboards.com or have any grievances to share, please report to [email protected]
Although the Company provides full security and secrecy to your personal information, we urge you to be careful with very sensitive information and do not share it with any third party claiming to be related to the Company on separate emails/phone calls etc. The Company disclaims any and all liabilities towards any such claims that have arisen due to your own negligence or willful misconduct and the Company takes no responsibility of the same.